A. As soon as we receive your order we will start processing it. If the order has been submitted and we have started working on it then it can’t be changed or canceled.

A. As soon we receive your order we will start processing it. If the order has been submitted and we have started working on it then it can’t be changed or canceled.

A. Once your order has been shipped, we will notify you by email of the shipment status. This email will also provide you with tracking information and the ability to access the status of your order.

A. The shipping timing varies with your delivery destination. Please refer to our Delivery information for further information on shipping time.

A. The shipping rates vary by location and the size of your order. The easiest way to find out the exact shipping rate for your location and order is to go through the process of placing an order.

A. Yes. We offer free shipping for all orders over $70

A. Log into your account. In the menu on the right side of your screen, click on MY
ADDRESSES to change your current address.

A. Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice.

A. Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method, within 7 business days.

A. You can contact us at support@jcoffeemaker.com any time